• Resolve complex customer issues which may require investigation and research on existing products
• Designs workaround or solutions that require good knowledge of products and user environment
• Identify bugs at the code level and coordinates with Maintenance team for fixes
• Perform bug fixes in source code
• Develop and design customer driven projects
• Develop support tools that improve quality and productivity
• Adopt and learn new products handed over to support
• Train Junior Engineers on new features or new product
• Interact with Customers and junior engineers to resolve customer issues
• Help Junior support engineers with their support tasks

Qualifications

• A university degree in Computer Science/Engineering or related discipline
• 5 years of extensive system level programming knowledge of Unix/Linux using 'C' or 3-5 yrs of Unix System Admin experience with 1 year of system level programming knowledge
• Ability to adopt and learn new technologies
• Working Knowledge of Java/Windows programming is an asset
• Excellent Unix Shell Programming skills
• Strong problem analysis and solution design ability
• Experience in using debugging tools like gdb/dbx
• Good knowledge in the implementations and managing of multiple products
• Above average communication skills and inter-personal skills
• Good understanding of all product features and good skills in explaining features to customers
• Experience in operating across multiple computer platforms and environments
• Good productivity and quality results driven

Resumes may be submitted via e-mail: