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| Job title: |
Program Manager |
| Departement: |
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| Location: |
Toronto, ON |
The Program Manager is the driving force behind the overall schedule and launch of a product. They are responsible for managing/coordinating all phases and aspects of the product development and launch process - from definition through release. The Program Manager will coordinate the day-to-day activities required to deliver a great software product on time, hosting and driving regular cross-functional team meetings, managing external dependencies and logistics, as well as ensuring we hit key defined milestones along the way. The Program Manager is primarily a coordination role, ensuring that all the key groups within Platform are all up to speed and have the information to successfully complete their role in the product development and launch of a product. The Program Manager will also highlight key unresolved issues to the product group management staff if they threaten the successful launch of the product
Objectives:
- Manages a project from design and implementation through release, including post-release analysis of what can be improved in the process for the future.
- Chairs regular cross-functional team meetings with all relevant functions within Platform (i.e. development, test, documentation, localization, usability, customer and technical support, training, beta test, product release, sales, marketing).
- Highlights and escalates key risks and issues with any groups that might affect the overall schedule.
- Owns a master schedule and is responsible for updates to the official Product Plan of Record. Tracks milestone deliverables. Ensures all key checkpoints are passed.
- Seeks ways to refine and improve the software development & launch process.
Functions:
- Manage product and solutions release projects
- Ensure the cross-functional team is organized and engaged in the release
- Drive the Customer Beta feedback Programs
- Find beta participants
- Extend Invitations
- Site Visits
- Internal Distribution
- Data Gathering
- Implement Changes
- Beta Conclusion
- Ensure that internal training is being conducted within all
applicable functional groups.
- Support
- Education
- Sales Engineers
- Sales
- Consulting
- Order Admin, Finance
- IT
- Ensure that all deliverables (i.e.; software, documentation, licensing, pricing, export and packaging) are delivered on time.
- Ensures operational readiness of Order Admin, IT, Finance and Sales Operations for new release including the operational mechanics of pricing, new tools (key generation), new SKUs.
- Be a key influence in product publishing
- FTP
- WEB
- CD, packaging etc.
Required Skills:
- Minimum of 3 years Project/Program management experience
- Excellent leadership skills
- Excellent negotiation and persuasion skills
- Excellent communications and presentation skills
- Strong customer orientation
- Thorough understanding of the development lifecycle: must know what it takes to ship great software on time.
- Ability to make decisions independently
- Strong analytical skills
- Detail oriented
- Ability to help others set priorities
- Strong organization skills
- Strong understanding of the business
Preferred Skills:
- Experience with Project/Program Management especially with companies with good reputations for strong programs.
- Experience in Project/Program Management within the computer software industry.
- BSc Software Engineering, Computer Science or other associated advanced technical degree.
Resumes may be submitted via e-mail:
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